1. Do you train your users? 
2. Do you provide training material/resources/handout/video?
3. If the user works at the facility, do you give them hands-on training to transmit tacit knowledge?  
4. Do you keep user training records?
5. Could the way you charge for the training discourage the users from getting enough training (because it would be too expensive)?
6. Does your training include all aspects relevant for the user in your type of facility?