a) Do you have a face-to-face meeting with your users before they start working at your core facility?
b) Do you involve the PI in the discussion of a new user’s project?
c) Do you write a small report (minutes) to document oral discussions/meetings with your users?
d) Can you track back your previous communications with a user?
e) Would you like to have the communication with your users improved?
f) Do you provide user’s feedbacks?
g) If a problem with a user arises, do you solve it immediately and face-to-face?
h) Can you deal with angry customers?